Terms & Conditions of Trade
It is agreed that all open accounts are supplied goods from the date of
invoicing (unless otherwise agreed in writing between customer and Phantec IKE) and will be settled in
full, either by Bank Cheque, CHAPS, BACS, Banker’s Draft, Debit Card, Credit Card or Cash at the discretion
of Phantec IKE. Cash payments must comply with the Money Laundering Regulations 2017. All bank
charges incurred with any of the said payment methods are to be paid in full by the purchaser (covering both
the sender’s and recipient’s fees).
TITLE OF GOODS
All goods supplied by Phantec IKE shall be deemed the property of this company until paid for in full.
Phantec IKE reserve the right to apply and arrange at their discretion for the re-possession of any
unpaid goods in the event of a closure or change of name of any client’s business.
RETURN OF GOODS
To consider any claims for damaged or visibly faulty goods we must receive written notification immediately
upon receipt of the goods. Goods ordered by the purchaser in error will only be accepted back with our prior
permission and must be received back within 7 days of the purchaser receiving the goods. Returned goods
are subject to restocking fees (at Phantec IKE discretion) plus the purchaser is liable for all return
shipping costs. For accepted claims, Phantec IKE will issue a Return Reference Number which must be
included on all return paperwork and future correspondence.
Phantec IKE act as agents for the original manufacturer and can only be held responsible for, and act
on warranties as dictated by, the original manufacturer. In this capacity Phantec IKE will observe all
warranty standards and specifications as set out by the original manufacturer and will at all times attempt to
advise all customers on warranties, airworthiness directives etc.
Pricing is agreed in advance via quotation. Prices that are based on manufacturer’s published lists may be
subject to change. Should a price change occur between a quotation being raised and a purchase order
being received then Phantec IKE will contact the purchaser with the option to either continue at the new
pricing or to cancel the purchase order prior to processing.
DELIVERY & PACKAGING CHARGES
All purchases made from Phantec IKE (unless otherwise agreed) are FOB our facility in Greece.
Shipping charges will be agreed prior to despatch. Phantec IKE cannot be held
liable for any breakdown in the postal or delivery service used.
CORE RETURN POLICY
All cores returned are subject to manufacturer acceptance prior to credit notes being issued. Returned cores
must match the exact part number ordered for credit to be issued unless agreed in advance of the order.
Cores must be returned within 60 days of invoice for a full credit. If specific cores need to be returned sooner
than 60 days we will advise this at the time of quoting. Cores returned between 60 and 90 days of invoicing
will be subject to a credit reduction of 50%. Cores returned after 90 days of invoicing will not be accepted
and will be returned to the purchaser subject to the purchaser agreeing to pay all return postage costs and
By agreeing to these terms and conditions, you accept that all movements on the website are monitored for
statistical purposes only. All data will be kept on file strictly at the premises of Phantec IKE and will not
be distributed or shared to any other party without prior consent from the user.
By agreeing to these terms and conditions you confirm that you either a) Hold an End Use Authorisation
Number or b) Have access to the details of the aircraft for which these parts are required including the
Certificate of Airworthiness.